Question 1

How does personalized consulting work?

Accepted Answer

After hiring, you will complete the initial medical histories and send the necessary information for the development of your treatment plan.You will also be asked for full-body photos, your health and training history, lifestyle habits, routine, and information about your diet.After the analysis, you will receive your personalized protocols in the app, along with instructions to begin monitoring.

Question 2

What is included in the consulting services?

Accepted Answer

The consulting service includes personalized training planning, a dietary protocol according to the contracted plan, access to the app, habit tracking, and guidance for implementing your plan.During the follow-up, protocols will be changed according to your progress.You will send us feedback, updates, habit logs, and exercise videos to receive guidance and technical corrections.

Question 3

How does the follow-up work?

Accepted Answer

Monitoring is carried out through periodic feedback, photo updates, habit logs, and information about their progress.The frequency of feedback will follow the terms of the contracted plan. Based on the information provided, the plan may be adjusted according to your progress, difficulties, and routine.

Question 4

When will I receive access to the application?

Accepted Answer

After payment confirmation and submission of the requested information, your data will be analyzed to prepare the protocols.Once the plan is ready, you will receive your login details for the application, as well as the necessary instructions to get started.Also check the spam, junk mail, and promotions folders of the email address provided during registration.

Question 5

What information do I need to submit to get started?

Accepted Answer

To prepare your treatment plan, you will need to complete the requested medical histories and submit the full-body photographs according to the instructions provided.The information may include your goals, routine, eating habits, training history, health conditions, injuries, limitations, availability to train, etc.The more complete the information, the more appropriate the direction of your planning can be.

Question 6

Can I send videos of the exercises?

Accepted Answer

Yes. During the follow-up, you can send videos of yourself performing the movements to receive guidance and technical corrections.The videos must be submitted through the support channel indicated by the team and must adhere to the guidelines provided at the beginning of the consultation.

Question 7

Can I change my plan?

Accepted Answer

To request a plan change, please send an email to mkmethodnow@gmail.com , including your full name, the email address used for the initial purchase, your current plan, and your desired plan.The team will analyze the conditions of your consulting services and advise you on possible changes.Do not make a new purchase before receiving instructions to avoid duplicate charges.Changing your plan does not automatically refund amounts already paid. If the purchase was made in installments by credit card, changing or canceling the plan does not necessarily stop future installments of the purchase already made.

Question 8

How do I cancel my consulting service?

Accepted Answer

To request cancellation, please send an email to mkmethodnow@gmail.com , including your full name and the email address used for the subscription.Cancellation interrupts the continuity or renewal of the consulting services, according to the terms of the contracted plan.Cancellation does not automatically generate a refund of amounts already paid. In installment plans, it also does not necessarily stop the remaining installments of the purchase made with the card.

Question 9

How does the refund process work?

Accepted Answer

Refunds must be requested via email to mkmethodnow@gmail.com , within the timeframe and conditions applicable to the contract.For purchases made online, the right of withdrawal may be exercised within 7 calendar days after the purchase , according to article 49 of the Consumer Protection Code.After this period, cancellation does not generate a refund for the period already contracted or for any amounts already paid.After review, if the refund is approved, the credit will be processed by InfinitePay , using the same payment method used for the purchase.The time it takes for the refund to appear in your account or on your statement depends on Pix, the bank, the card issuer, and InfinitePay's procedures. For installment purchases, cancellation does not necessarily stop future installments.

Question 10

What forms of payment are accepted?

Accepted Answer

The consulting services can be contracted through:Pix ;credit card ;bank slip ;Multiple cards are accepted when that option is available at Hubla checkout.The available options, payment terms, and any applicable fees will be presented at the time of purchase.

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